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How do I reset my password?

  • Updated

It is important that the correct email address and password are used when trying to access the Independent website or the Independent apps.

You can reset your password at any time by visiting www.independent.co.uk/forgotten-password


To reset your password on the Independent app.  Untitled design.png

  1. Open the app.

    Step 1.png

     

  2. Press 'Continue' when prompted by the verification authorisation pop-up.

    Step 2.png

     

  3. Enter your registered/subscribed email address.

    Step 3.png

4. Press Forgotten password.

 

5. Enter your email address when prompted, follow the on-screen instructions to change your password.

Step 5.png

Once you have successfully changed your password, please force quit the app, re-open the app and log in with your email and password.

To reset your password on The Independent Daily Edition app. Untitled design.png

  1. Open the Independent Daily Edition app. 

      2. Press Account.

Step 1A.png

3. Press 'Sign in'.

Step 11.png

4. Enter your registered/subscribed email address.

Step 8.png

5. Press 'Forgotten password'.

6. Enter your email address when prompted and follow the on-screen instructions to change your password.

Step 10 (1).png

Once you have successfully changed your password, please force quit the app, re-open the app and log in with your email and password.


Please note, the Independent Daily Edition app remains in service for existing customers within the app only; we recommend these users switch to the newer, all-in-one Independent app. Find out more here.

 

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