It sounds like you may not have logged in with your subscribed email address and password.
It is vitally important that the correct email address and password are used when logging in to the app or website in order for you to gain access to your Independent Premium benefits.
You will need to log out and log back in using your subscribed email address and password.
If you are unsure or have forgotten your password, you will need to reset your password.
You can find steps on how to reset your password here: How do I reset my password?
If you are unsure which email address has been used to purchase your subscription, please contact customer services at Customerservices@independent.co.uk